Supporting School Psychology: Examining State Association Practices

This session is from the NASP 2021 Annual Convention

  • PMD: 10
  • Skill Level: Intermediate
  • Session 9: Issues in School Psychology, Education, and Supervision

Learner Objectives

This session will help participants…

  1. identify the use of the net promoter scale as a tool to determine operational excellence and suggestions for improvement in the future.
  2. identify core practices of school psychologists in the state of Wisconsin.
  3. list the action steps the state school psychology association is taking to address the needs of practitioners.


The state association conducted a comprehensive survey of school psychologists in Wisconsin. We introduced the net promoter scale as a gauge of operational excellence and the opportunity to discover action steps to improve member satisfaction with the association. Other areas of the survey included job characteristics, professional development, and advocacy.



Tonya D. Klem, Ellsworth Community School District
Robert J. Dixon, UW-La Crosse
Kisten A. Gillespie, Lake Mills School District


Letter to Supervisor

Looking for a concise way to pitch the convention to your employer? This letter and the corresponding talking points are here to help!