This session is from the NASP 2021 Annual Convention
- PMD: 10
- Skill Level: Intermediate
- Session 9: Issues in School Psychology, Education, and Supervision
Learner Objectives
This session will help participants…
- identify the use of the net promoter scale as a tool to determine operational excellence and suggestions for improvement in the future.
- identify core practices of school psychologists in the state of Wisconsin.
- list the action steps the state school psychology association is taking to address the needs of practitioners.
Description
The state association conducted a comprehensive survey of school psychologists in Wisconsin. We introduced the net promoter scale as a gauge of operational excellence and the opportunity to discover action steps to improve member satisfaction with the association. Other areas of the survey included job characteristics, professional development, and advocacy.
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Presenter(s)
Tonya D. Klem, Ellsworth Community School District
Robert J. Dixon, UW-La Crosse
Kisten A. Gillespie, Lake Mills School District
